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Ivory Petal

Good to know

Questions & Answers

Shipping, replacements, sizing and personalizing — the short version.

2–7 business daysto make, then 3–5 days in transit (US)
30 daysto report a misprint, defect or damage — we replace it
No change-of-mind returnsevery piece is printed just for you

Shipping & timing

How long will my order take?

Everything is made to order by our print partner, Printful. Production takes 2–7 business days, then transit is usually 3–5 business days in the US. Plan on about two weeks door to door, and give yourself three for personalized pieces so there is time to approve a proof.

Do you have a rush option?

Not yet. If your date is close, tell us on the Custom Order form and we will tell you honestly whether it can make it.

How much is shipping?

Shipping is the real carrier cost for your order, shown at checkout, with no markup. It depends on what you order and where it is going.

Will a big order arrive in one box?

Usually, but not always — Printful makes different products in different places, so a tee and a framed print may arrive in separate packages a day or two apart.

Returns & replacements

What if something arrives damaged or misprinted?

Send us a photo within 30 days of delivery and we will replace it at no cost. Misprints, defects and damage in transit are on us.

Can I return something I changed my mind about?

Because every piece is printed just for you, we can't take back items for a change of mind or a wrong size chosen at checkout. Please check the size notes before you order — we're happy to help you choose.

What about personalized items?

We send a proof before anything personalized is printed. Once you approve it, the spelling and date are final — so read it twice.

Sizing & care

How do the tees fit?

The Bride and Bride Tribe tees are a women's relaxed fit (Bella + Canvas 6400) — roomy, not boxy. The Maid of Honor tee is a cropped, boxy cut. The I Do Crew tank is fitted micro-rib; size up if you are between sizes.

Do larger sizes cost more?

Yes, slightly — 2XL and 3XL blanks cost more to make, and the price in the size picker shows the difference.

How do I wash them?

Inside out, cold water, gentle cycle, hang to dry or tumble low. No ironing over the print. Mugs and glasses: hand-washing keeps the print bright longest.

Personalizing

Can you add our names and date?

Yes — on the welcome sign, save-the-date, guest book, pillow, throw, ornament, candle and glassware. Use the Custom Order page and we will send a proof by e-mail.

Can you match our wedding colors?

Often, yes. Tell us your colors on the Custom Order form; our florals can shift toward blush, sage, dusty blue or terracotta.

Still wondering? Ask us or write to sales@one-stop.com.

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